Privacy Policy

When you request a quotation, enquire about our services, or contact us through samado-sarawak.com, we collect the information you choose to share: your name, email address, phone number, project location, and details about your project.

When you call us at 082-427309, we may ask for the same details so we can route your request and prepare for a site visit. We do not collect payment card information through this website.

We also collect limited technical data automatically, such as your browser type and the pages you visit, to understand how visitors use our site. We collect this information only as described in this policy.

We use the information we collect to respond to your enquiries, prepare quotations, schedule site visits and projects, and communicate with you about your work.

We may use your contact details to send you project updates and, only with your consent, occasional announcements or service offers. You may opt out of marketing communications at any time.

We do not sell your personal information. We share it only with service providers who help us operate our business, as described below.

samado-sarawak.com uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and keep the site secure.

These include essential cookies required for the site to function and analytics cookies that help us improve our content. Some third-party services we use, such as analytics providers, may set their own cookies.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the site, but it will not prevent you from contacting us by phone.

We keep the information you provide for as long as needed to serve you: generally, enquiry records are retained for three years, and records relating to a completed project, including contractual and warranty documents, are retained in line with our internal retention schedule and applicable legal requirements.

When we no longer need your information, we delete or anonymize it in accordance with our internal retention schedule.

We work with trusted third-party service providers to operate our business, including email and communication platforms and analytics services.

These providers receive only the information necessary to perform their functions and are contractually required to protect it. We do not authorize any third party to use your information for their own marketing purposes.

You have the right to request access to the personal information we hold about you, to ask that we correct inaccurate information, and to request deletion where permitted by law.

Your personal data is processed in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, including the right to limit or withdraw consent to the processing of your personal data.

To exercise any of these rights, contact us at samkg212@gmail.com. We will respond within the timeframe required by law and may need to verify your identity before processing your request.

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including secure connections for any data transmitted through our website and restricted access to customer records within our office in Kuching, Sarawak.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you as required by law.

If you have questions about this Privacy Policy or about how we handle your personal information, contact us at samkg212@gmail.com or call 082-427309.

You may also write to us at Lot 212-213, 3rd Floor, Jalan Haji Taha, 93400 Kuching, Sarawak. We will respond to privacy enquiries promptly.